infocenter@stryxellvonox.world +1 (484) 821-0244 749 E Ettwein St, Bethlehem, PA 18018

Refund Policy

Last updated:

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products and offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return the product within 30 days of the original purchase date for a full refund.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The return request must be made within 30 days of the original purchase date
  • The product must be in its original, unopened condition, or if opened, must be at least 50% full
  • The product must be returned in its original packaging
  • A valid proof of purchase must be provided

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at infocenter@stryxellvonox.world or call us at +1 (484) 821-0244
  2. Provide your order number and reason for return
  3. Our team will provide you with a Return Authorization (RA) number and return instructions
  4. Package the product securely and ship it to the address provided
  5. Include the RA number on the return package

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). In cases where we are at fault, we will provide a prepaid return shipping label.

We recommend using a trackable shipping method and retaining proof of shipment until your refund is processed.

5. Refund Processing

Once we receive your returned product and verify it meets our return criteria, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Non-Refundable Items

The following items are not eligible for refund:

  • Products returned after 30 days from the purchase date
  • Products that have been used beyond 50% of the contents
  • Products returned without original packaging
  • Products damaged due to misuse or negligence
  • Digital products or downloadable content

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged or defective product when contacting us.

8. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be shipped to you at no additional cost, and we will cover the return shipping for the incorrect item.

9. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will process the cancellation and issue a full refund. Once an order has been shipped, it cannot be cancelled and must be returned according to our standard return process.

10. Partial Refunds

In certain circumstances, we may issue partial refunds, such as:

  • If only part of your order is returned
  • If the product is returned in a condition that does not meet our full refund criteria
  • If promotional items or free gifts are not returned with the product

11. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank or credit card company. Chargebacks may result in additional fees and delays. We are committed to resolving all customer concerns promptly and fairly.

12. Contact Us

If you have questions about our refund policy or need assistance with a return, please contact us:

Stryxellvonox
749 E Ettwein St
Bethlehem, PA 18018
United States
Email: infocenter@stryxellvonox.world
Phone: +1 (484) 821-0244

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after any changes constitutes acceptance of the new policy.